Cancellation Policy

Some items in our store may be offered to you as a Subscription, Pre-Order, or Try Before You Buy purchase. This policy explains how these purchases work and how you can manage, change or cancel them.

 

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the subscription frequency you selected.

Your payment details will be stored securely and you’ll automatically be charged for each recurring delivery unless your subscription is paused or cancelled before the next billing date.

Subscriptions are completely optional and are never automatically added to your order. To subscribe, you must manually select the “Subscribe & Save” option on the product page before completing your purchase.

Subscriptions automatically renew according to your selected delivery frequency until paused or cancelled.

Subscription pricing and promotional offers are exclusive to subscription purchases and may not be available once a subscription has been cancelled.

Once your subscription has been created, you’ll receive:

* A Subscription Confirmation Email confirming your subscription is active.
* An Order Confirmation Email for every recurring subscription order.
* Access to manage, pause or cancel your subscription at any time through your customer account or the subscription management links provided in your emails.

You may pause or cancel your subscription at any time.

Important

* Cancelling your subscription only prevents future recurring orders.
* It does not automatically cancel a subscription order that has already been generated, processed or dispatched.
* Subscription renewal orders are treated as standard orders and are subject to the Order Cancellation Policy below.

By placing a subscription order, you acknowledge that recurring payments will continue until your subscription is paused or cancelled through your customer account or the subscription management links provided in your subscription emails.

Customers are responsible for reviewing their Subscription Confirmation Email and Order Confirmation Email after purchase.

If you believe you subscribed in error, please contact us immediately. Once a subscription renewal order has been processed for shipping, the Order Cancellation Policy below will apply.

For more information regarding returns and refunds, please see our Returns & Exchanges Policy.

 

Pre-Orders

When you purchase a pre-order, you are purchasing an item that is currently out of stock or scheduled to become available in the future.

We may collect either full payment or a partial deposit at checkout and charge any remaining balance once your order is ready for fulfilment.

Pre-Orders and Back Orders cannot be cancelled once placed.

Please refer to our Returns & Exchanges Policy for further information.

 

Try Before You Buy

When you purchase a Try Before You Buy item, we authorise your payment method before dispatching your order.

You’ll have a specified trial period to decide whether you’d like to keep the product.

If the item is not returned within the trial period, your payment method will automatically be charged for the remaining balance.

 

Shipping Protection

For a small fee, protect your order against theft, loss or damage during delivery.

✔ Theft – If Australia Post confirms delivery but your parcel is stolen from your delivery address, we’ll replace it.

✔ Loss – If Australia Post loses your parcel in transit, we’ll resend your order free of charge.

✔ Damage – If your parcel arrives damaged and the contents are unusable, we’ll send a replacement.

Simply provide photo evidence (and Australia Post confirmation where required) and we’ll handle the rest.

If something happens, we’ll replace it. Simple.

 

Order Cancellation Policy

We strive to process and dispatch all orders as quickly as possible.

If you need to cancel your order, please contact us immediately at team@forcetape.com.au.

Pre-Orders and Back Orders cannot be cancelled.

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Before Warehouse Processing

Orders may be cancelled before warehouse processing has begun.

Cancellation Fee

A $4.95 Processing & Order Cancellation Fee applies.

This fee covers:

* Administrative processing
* Banking & payment processing fees

Refund

Full order value minus the $4.95 Processing & Order Cancellation Fee.

Alternatively, if you’d prefer to avoid the cancellation fee, we can issue the full order value as Force Tape Store Credit, valid for 12 months.

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After Warehouse Processing (Before Dispatch)

Once your order has entered warehouse processing (including picking, packing or shipping preparation), fulfilment costs have already been incurred.

Cancellation Fee

A $14.95 Shipping, Handling & Order Cancellation Fee applies.

This fee covers:

* Administrative processing
* Banking & payment processing fees
* Warehouse picking & packing
* Shipping preparation & handling

Refund

Full order value minus the $14.95 Shipping, Handling & Order Cancellation Fee.

Alternatively, if you’d prefer to avoid the cancellation fee, we can issue the full order value as Force Tape Store Credit, valid for 12 months.

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After Shipment

Once your order has been dispatched, it cannot be cancelled.

If you no longer require your order, you’re welcome to return it in accordance with our Returns & Exchanges Policy.

Once your returned products have been received, you may choose one of the following:

Option 1 — Store Credit

Receive 100% of your product value as Force Tape Store Credit.

* Valid for 12 months
* No processing fee applies

Option 2 — Refund

Receive a refund of your product value minus the $4.95 Processing Fee.

Please note:

* Return postage is the responsibility of the customer.
* Original shipping charges are non-refundable.

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Change of Mind

Change of mind cancellations are not accepted once an order has been shipped.

If you’ve received your order and are genuinely unsatisfied with the product, you’re welcome to contact us regarding our 30-Day Money Back Guarantee (Terms & Conditions Apply).

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Questions?

If you have any questions regarding subscriptions, cancellations, returns or your order, please contact us anytime:

📧 team@forcetape.com.au